Today's Lean Banking

More than 20 percent of all monetary transactions that were once handled by branch tellers now go through this external channel, at half the previous expense.
 
In contrast, income to operating expenses ratios for major Western Banks has increased largely because private and corporate banks have become more “addicted to hiring" in recent years. In 2010, Barclays Wealth wanted to hire 650 new relationship bankers. Credit Suisse wanted to hire 200 new relationship managers every year.

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